Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the ORAVITR® facial serum or skincare set you would like to purchase, select any available options, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation email to the address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances.

Please refer to our Shipping Policy for current order-processing and estimated transit times. All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, leaking, defective, incorrect, or missing product.

To help us review the situation, please provide:

• Your order number

• Clear photographs of the skincare product and bottle

• Photographs of the packaging

• A photograph of the shipping label, if available

• A short video if the issue involves the pump dispenser, glass dropper, bottle seal, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does ORAVITR® sell?

ORAVITR® offers a curated range of high-potency facial serums and advanced skincare essentials designed to bring visible radiance, targeted care, and effortless elegance to your daily routine.

Our products are organized into three main collections:

• Modern Ritual Collection

  Targeted, high-performance serums formulated with advanced peptide complexes, stabilizing antioxidants, lightweight fluid textures, and refined daily skincare styling.

• Dreamy Sweet Glow Collection

  Soft, soothing, and deeply hydrating serums featuring comforting hyaluronic acid blends, barrier-repair lipids, delicate textures, and refreshing natural radiance.

• Whimsical Art Botanical Collection

  Potent and luxurious serums featuring rich botanical oils, rare plant essences, brightening elixirs, and exquisite custom glass bottles.

Available formulas may change as new products and collections are introduced.

Do materials and active ingredients vary between ORAVITR® serums?

Yes. Active botanical extracts, peptide concentrations, base oils, bottle materials, dropper designs, and textures can differ depending on the individual product.

Because of natural ingredients and batch production processes, minor variations may occur in:

• Natural botanical color or scent notes

• Fluid viscosity or texture

• Outer bottle finish or printing details

Small differences between individual production batches are possible and do not necessarily mean that an item is defective.

Will my serum look exactly like the product photos?

We make reasonable efforts to present product colors, packaging proportions, finishes, and textures accurately.

However, slight differences may occur because of screen settings, lighting, photography, natural botanical variations, and normal manufacturing batches. Please check the individual product page for information specific to the serum you are purchasing.

How should I care for my ORAVITR® skincare products?

Care and storage requirements may differ between products, but general recommendations include:

• Storing serums in a cool, dry place away from direct sunlight, extreme heat, or freezing conditions

• Handling glass bottles and droppers carefully to avoid accidental impact or dropping

• Tightening dropper caps and pump dispensers securely after each use to prevent oxidation or evaporation

• Avoiding direct touch between the dropper tip and your skin or fingers to maintain product hygiene

• Keeping water out of oil-based or water-free formulations

• Stopping use if a product develops contamination or unusual changes in odor, color, or texture

Always follow any care and storage instructions provided on the individual product page or outer packaging.

How should I care for droppers, pump dispensers, and seals?

For serums featuring specialized packaging components:

• Handle removable droppers and pump mechanisms with care

• Avoid forcing, twisting, or dismantling dispenser pumps

• Check safety seals and bottle caps before initial use

• Clean outer dropper caps with a clean, dry cloth if needed; avoid harsh chemical cleaners

• Store backup skincare items upright in stable conditions

Please refer to the applicable product page for additional storage and handling information.

What should I do if a dropper, pump, or bottle cap has a problem?

First inspect the product carefully and avoid forcing, bending, or modifying the affected component.

Where relevant, check that:

• The dropper cap or pump is screwed on straight and fully tightened

• The pump mechanism is unlocked or properly engaged

• There are no visible cracks on the glass bottle or dispensing nozzle

If the problem continues, please contact our customer care team for assistance.

Can ORAVITR® serums be stored in the refrigerator?

Refrigeration suitability depends on the individual formula. Unless a product page or label specifically recommends refrigeration, skincare products are generally formulated for stable storage at ordinary room temperature away from direct sunlight and extreme temperature fluctuations.

Are ORAVITR® serums suitable for sensitive skin?

Suitability for sensitive skin can vary between individual formulas and active ingredient concentrations. Always review the full ingredient list (INCI) and product description before use. If you have sensitive skin or specific dermatological concerns, we recommend performing a patch test prior to full application.

Are ORAVITR® products suitable for gifting?

Many ORAVITR® serum sets and gift bundles are curated with gifting in mind and are suitable for occasions such as birthdays, holidays, anniversaries, bridal showers, or thoughtful everyday surprises. Packaging and included accessories vary between products, so please review the relevant product page for specific details.

Are the listed volumes and capacities exact?

Fluid measurements and net weights displayed on our website and product labels (e.g., 30ml / 1.0 fl. oz.) represent standard fill volumes. Minor variations in outer glass thickness can occur naturally during manufacturing, but net fluid volumes are strictly maintained.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return Policy and contact us at service@oravitr.com for the applicable return instructions and authorized return address.

Products returned without prior authorization or without following the instructions provided may not be accepted or processed.

Does ORAVITR® provide a warranty?

Eligible ORAVITR® products are covered by a 90-day limited warranty against qualifying manufacturing, packaging, or functional dispenser defects under normal and intended skincare use.

Where a warranty applies, its duration, coverage, and applicable conditions are detailed in our Product Support & Warranty information.

What should I do if my skincare product develops a problem?

If you experience an issue involving a serum formula, dropper, pump, bottle seal, or packaging component, avoid forcing, repairing, or modifying the affected area before contacting us.

If assistance is needed, email: service@oravitr.com

Please provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating the issue where possible (such as a malfunctioning pump or leaking bottle)

Providing these details helps our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed directly during checkout.

Prices on oravitr.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled securely through the payment methods and third-party payment-service providers presented during checkout (including Shopify).

ORAVITR® will never ask you to send complete payment-card information, CVV codes, or passwords through ordinary email or customer-support messages. Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular serum?

Detailed information is provided on each individual product page and may include:

• Net volume / capacity

• Key active ingredients and botanical extracts

• Full INCI ingredient list

• Skin type suitability

• Application steps and day/night routine guidance

• Packaging details (glass bottles, droppers, or pumps)

• Storage instructions and shelf life

Because features differ between formulas, please review the applicable product page before purchasing.

Can the color or texture look different when I receive the product?

Slight differences are possible. Screen settings, lighting conditions, photography, and natural variations in botanical extracts can affect how a formula or color appears. We make reasonable efforts to represent each product accurately.

Will every batch of serum have an identical appearance?

Not necessarily. Serums formulated with natural botanical extracts or plant-derived active ingredients may exhibit minor variations in color or scent across different production batches. These natural characteristics do not affect product efficacy or safety and do not indicate a defect.

Contact Us

For assistance with an order, shipping, returns, skincare storage, ingredient specifications, warranty support, or product use, please contact:

• Email: service@oravitr.com

• Brand: ORAVITR®

• Website: oravitr.com

• Legal Entity: Shenzhen Anrui Yunxing Technology Co., Ltd.

• Registered Address: Room 1305, Shencai Building, No. 92 Fuyong Avenue, Baishixia Community, Fuyong Subdistrict, Bao'an District, Shenzhen

• Unified Social Credit Code: 91440300MAE8ABPDXK

• Customer Support Email: service@oravitr.com

For order-related inquiries, please provide your order number whenever possible. Including the product name and a brief description of your question will help our team respond more efficiently.

ORAVITR® — Targeted Serums for Everyday Radiance.