Contact ORAVITR®

Welcome to ORAVITR®.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your skincare purchase arrives, our customer care team is available to help.

For questions about our facial serums, ingredient specifications, routine guidance, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general inquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@oravitr.com

We review customer inquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales inquiries, it is helpful to provide:

• Product name

• Order number (where applicable)

• A short explanation of your question or issue

• Clear photographs (when relevant)

• A brief video if the issue concerns the product's condition, glass bottle, dropper/pump, formula texture, seal, or another product feature

Providing complete information from the beginning helps us review your request more quickly.

2. Customer Service Hours

• Support Email: service@oravitr.com

• Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer inquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

• Order status and tracking information

• Shipping and international delivery questions

• Serum ingredients, formula suitability, and skin type compatibility

• Skincare layering and daily application guidance

• Damaged, defective, incorrect, or incomplete orders

• Returns and other after-sales matters

• Product sizes, dropper/dispenser specifications, and shelf life

• Business, bulk-order, and wholesale inquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a serum or skincare product arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can resolve the issue immediately.

4. Serum & Product Support

ORAVITR® curates high-potency facial serums across three distinctive collections:

• Modern Ritual Collection

  Contemporary and restorative serums formulated around advanced peptides, stabilizing antioxidants, lightweight textures, and refined daily skincare rituals.

• Dreamy Sweet Glow Collection

  Soft, soothing, and hydrating serums featuring comforting hyaluronic acid blends, barrier-repair lipids, delicate textures, and refreshing, natural radiance.

• Whimsical Art Botanical Collection

  Potent and luxurious serums featuring rich botanical oils, rare plant essences, brightening elixirs, and exquisite custom glass bottles.

If you need assistance with an ORAVITR® product, we can help with questions concerning:

• Formula volume and concentration

• Key active ingredients, botanicals, and full INCI listings

• Dropper pumps, glass bottle packaging, and seals

• Product storage, shelf life, and expiration dates

• Application steps, layering recommendations, and day/night routine fit

• Product variations and skin suitability

• General product information

Specifications and included components may differ from one formula to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

ORAVITR® welcomes inquiries from skincare retailers, beauty distributors, commercial purchasers, spas, aesthetic clinics, lifestyle boutiques, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

service@oravitr.com

To help us identify your request, you may use:

• Subject: Business Inquiry

• Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Corporate Entity & Information

• Brand: ORAVITR®

• Website: oravitr.com

• Legal Entity: Shenzhen Anrui Yunxing Technology Co., Ltd.

• Registered Address: Room 1305, Shencai Building, No. 92 Fuyong Avenue, Baishixia Community, Fuyong Subdistrict, Bao'an District, Shenzhen

• Unified Social Credit Code: 91440300MAE8ABPDXK

• Customer Support Email: service@oravitr.com

For additional business consultation, you may contact our foreign trade manager, Wang Yuhan:

• Phone: +86 137 2511 3149

• Customer Support Email: service@oravitr.com

oravitr.com is owned and operated by Shenzhen Anrui Yunxing Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, product quality control, and associated cross-border e-commerce activities.

How We Can Help

From finding a serum that suits your skin type to receiving, applying, and storing your products, we want your experience with ORAVITR® to remain clear, rewarding, and straightforward.

Whenever you need assistance, contact us at:

service@oravitr.com

Thank you for choosing ORAVITR®.

ORAVITR® — Targeted Serums for Everyday Radiance.